The trademarks, logos, and service marks not owned on behalf of MicrofilmWorld.com. and that are displayed on the site are the registered and unregistered marks of their respective owners and are not necessarily affiliated with or sponsers of MicrofilmWorld.com and are used soley to identify, advertise and display products and services offered by MicrofilmWorld.com - Internet prices are subject to change without notice
Orders by way of shopping cart, ebay. amazon, phone, fax, e-mail, and mail are subject to the terms and conditions listed below and are deemed accepted upon placing an order with MicrofilmWorld.com
Our Commitment to Privacy:
We keep your personal information private and secure. When you purchase from our site, you provide your name, email address, credit card information, address, phone number, and fax number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect the information using advanced encryption and firewall technology. Your personal data cannot be read as it travels to our ordering system. To most efficiently serve you, credit card transactions and order fulfillment are handled by Network Solutions & Chase Paymentech. They receive the information needed to verify and authorize your credit card to process your order. They are under a strict obligation to keep your personal information private.
To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to our website via your e-mail address. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. MicrofilmWorld.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities.
We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. Please check back frequently to see any updates or changes to our privacy policy. Copyright and Trademark Notice: This site is owned and operated by MicrofilmWorld. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MicrofilmWorld.com and its Partners, Copyright © 2011, You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.
Shipping and Sales Tax Policy:
We can accept orders anytime, 24 hours a day, seven days a week, via our website or 8 a.m. to 5 p.m. MT, M-F by telephone. Orders will be processed (pending credit card approval) within 24 hours of being placed, if placed Monday - Thursday. Orders placed Friday (after 2:00 pm MT) - Sunday will be processed the following business day. A business day is Monday - Friday, except holidays. Orders shipped via UPS services cannot be delivered to P.O. Box addresses. Certain products drop ship directly from manufacturers to you and may be subject to lead times ranging from 1-3 business days before shipment. Some equipment/accessories are built to order and may have lead times of up to 10 business days.
Please provide a physical shipping address. Shipping methods · FedEx, UPS Ground · UPS 3 Day · UPS 2 Day · UPS Next Day Air U.S. Airmail for International Shipments Sales Tax Policy Only California residents are required to pay sales tax on their purchase(s). * Unless you are a reseller with a valid California Resale License.
Payment Options: We accept VISA, MasterCard, American Express, Diners Club & Discover Credit Cards. We also accept PayPal, Checks in advance , & Bank Wires.
If you would like to place an order over the telephone, please give us a call at 1-866-754-8885. Courteous & knowledgeable customer service representatives are waiting to help you.
Return Policy and Information:
To return a product to MicrofilmWorld.com, you will need to request a Return Authorization (RA) number within 10 business days of receiving your order. This can be done by submitting an RA request with a customer service representative on the phone at 866-754-8885 or fax request to 719-344-2263. A customer service representative will be happy to assist you with your return. No returns of any type will be accepted without an RA number.
Return Policy: MicrofilmWorld.com accepts returns on merchandise from select manufacturers within 10 days of receiving your order. Original shipping charges are not credited on returned items unless there was an error on our part. Customers are responsible for all shipping charges for shipping back returned items unless a drop ship partner or we shipped an incorrect item(s). Returns within 10 days of receiving your order can be for either exchange or credit at MicrofilmWorld.com, Inc.'s discretion.
Please be aware that specific manufacturers have more restrictive return policies, and restocking fees of up to 25% may apply to some approved returns. All acceptable products for return (RA required) MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPCs on the products, contain all manuals, blank warranty cards, and other accessories and documentation provided by the manufacturer.
Non-stock & built upon order equipment such as Micro-Image Capture products cannot be returned for credit because they are "made to order" according to your specifications. These products can be traded for other MicrofilmWorld.com products upon approval and within the 10 day return period. Special order (not in stock) parts, supplies and accessories that we acquire to fill your order cannot be returned for a refund for any reason.
Cabinets: Microfilm, Microfiche, and Aperture Card filing cabinets are custom-made by our manufacturer (60-90 day lead time to manufacture) at the time of your order/payment and cannot be returned for any reason. We will ship them insured, and if there is damage in transit, we will file a claim and replace the damaged unit as soon as we can have another made.
Used equipment is inspected by our technicians, refurbished, repaired, and/or serviced to ensure they are in working condition, comes with a limited 30-day warranty, and can only be exchanged for another microfilmworld.com product or store credit. Consignment equipment is purchased for you from a third party, so we therefore have a "no return" policy with respect to these items.
Equipment, parts, and supplies shipped outside of the United States cannot be returned for any reason.
Damaged Goods:
If a product is damaged when received, that damage took place during transit to your location. It is the responsibility of the receiver to properly record that damage on the receiving documents and call us within 24 hours so that we can file a claim with the freight company for the repair or replacement of the unit.
Warranties:
New equipment is warranted for 90 days from the date of purchase. Used & refurbished equipment is warranted for 30 days from the date of purchase for parts replacement only, not for labor or travel charges associated with required service. Damage to equipment resulting from misuse or neglect is not warranted. Damage due to acts of nature, fires, liquid or electrical shorts are not covered under warranty.
Production equipment such as Archive Writers, Duplicators, Document Scanners & Microfilm Scanners can produce large volumes of conversion work in a short period of time. Therefore, there is a "No-Return" policy on these systems. The 30-day warranty applies only to replacement parts on any of the systems mentioned above and not to the ability to return the item after receipt.
The manufacturer's original warranty on new equipment is administered by the manufacturer and/or the local authorized dealer, not by MicrofilmWorld.com. Extended service contracts sold by MicrofilmWorld.com for new or refurbished equipment are not transferable and are valid only for the original purchaser, equipment , and installation location.
Cancellations during production of built-to-order equipment, before shipment is made, are subject to a 25% restocking charge. If purchased by credit card, a 3% charge-back fee will be deducted from any valid MicrofilmWorld.com-approved return. The customer is responsible for shipping charges for returned items. All shipping cost for returned merchandise will be paid for by the shipper.
No C.O.D. shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid by MicrofilmWorld.com. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not credit the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping. We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
If equipment arrives damaged, note that damage on the shipping invoice and notify the carrier immediately. Save the original box and packing material the unit arrived in, and notify MicrofilmWorld.com. immediately to arrange for freight carrier inspection, carrier insurance claim and a possible pick up of damaged equipment.