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The trademarks, logos, and service marks not owned on behalf of MicrofilmWorld.com. and that are displayed on the site are the registered and unregistered marks of their respective owners and are not necessarily affiliated with or sponsers of MicrofilmWorld.com and are used soley to identify, advertise and display products and services offered by MicrofilmWorld.com - Internet prices are subject to change without notice
 
Orders by way of shopping cart, phone, fax, e-mail and mail are subject to the terms and conditions listed below and are deemed accepted upon placing an order with MicrofilmWorld.com
 
Our Commitment to Privacy:

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a fax number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by Network Solutions & Chase Paymentech. They receive the information needed to verify and authorize your credit card to process your order. They are under strict obligation to keep your personal information private.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our website via your e-mail address. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. MicrofilmWorld.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities.

We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. Please check back frequently to see any updates or changes to our privacy policy. Copyright and Trademark Notice This site is owned and operated by MicrofilmWorld. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MicrofilmWorld.com and its Partners, Copyright © 2011, You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Shipping and Sales Tax Policy:

 We can accept orders anytime, 24 hours a day, seven days a week, via our web site or 8 a.m. to 5 p.m. MT, M-F by telephone. Orders will be processed (pending credit card approval) within 24 hours of being placed, if placed Monday - Thursday. Orders placed Friday (after 2:00 pm MT) - Sunday will be processed the next business day. A business day is Monday - Friday, except holidays. Orders shipped via UPS services cannot be delivered to P.O. Box addresses. Certain products drop ship directly from manufacturers to you and may be subject to lead times ranging from 1-3 business days prior to shipment. Some equipment / accessories are built to order and may have lead times of up to 10 business days.

Please make sure to provide a physical shipping address.Shipping methods · FedEx, UPS Ground · UPS 3 Day · UPS 2 Day · UPS Next Day Air U.S. Airmail for International Shipments Sales Tax Policy Only Colorado residents are required to pay sales tax on their purchase(s). * Unless you are a reseller with a valid  Colorado Resale Liscense.
 
Payment Options:  We accept VISA, MasterCard, American Express, Diners Club & Discover Credit Cards. We also accept Paypal, Checks in advance & Bank Wires.

To place an order over telephone, give us a call toll-free at 1-866-754-8885, courteous & knowledgeable customer services representatives are waiting to assist you.

Return Policy and Information:

To return a product to MicrofilmWorld.com, you will need to request a Return Authorization (RA) number within 10 business days of your receiving your order. This can be done by submitting an RA request with a customer service representative on the phone at 866-754-8885 or fax request to 719-344-2263. A customer services representative will be happy to assist you with your return. No returns of any type will be accepted without an RA number.

Return Policy:  MicrofilmWorld.com accepts returns on merchandise from select manufacturers within 10 days of receiving your order. Original shipping charges are not credited on returned items unless there was an error on our part. Customers are responsible for all shipping charges for shipping back returned items unless we or a drop ship partner shipped an incorrect item(s). Returns within 10 days of receiving your order can be for either exchange or credit at MicrofilmWorld.com, Inc's discretion.
 
Please be aware that specific manufacturers have more restrictive return policies and restocking fees of up to 25% may apply to some approved returns. All acceptable products for return (RA required) MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
 
Non-stock & built upon order equipment such as, Indus, Image Mouse and Micro-Image Capture products cannot be returned for credit  because they are "made to order" according to your specifications. These products can be traded for other MicrofilmWorld.com products upon approval and within the 10 day return period. Special order (not in stock) parts, supplies and accessories cannot be returned for a refund for any reason.
 
Used equipment is typically refurbished, repaired and/or serviced upon order and consignment equipment is purchased for you from a third party, so we therefore have a "no return" policy with respect to these items.
 
Equipment, parts and supplies shipped outside of the United States cannot be returned for any reason.
 
Damaged Goods:
 
 If a product is damaged when received, that damage took place during transit to your location. It is the responsibility of the receiver to properly record that damage on the receiving documents and call us within 24 hours so that we can file a claim with the freight company for the repair or replacement of the unit.
 
Warranties:

New equipment is warranted for 90 days from the date of purchase. Used  & refurbished equipment is warranted for 30 days from the date of purchase for parts replacement only, not for labor or travel charges associated with required service. Damage to equipment as a result of misuse or neglect is not warranted. Damage due to acts of nature, fires, liquid or electrical shorts are not covered under warranty.

Production equipment such as Archive Writers, Duplicators, Document Scanners & Microfilm Scanners are capable of producing large amounts of conversion work in a short period of time. Therefore, there is a "No-Return" policy on these systems. The 30 day warranty applies only to replacement parts on any of the above mentioned systems and not to the ability to return the item after receipt.
 
Manufacturer's original warranty on new equipment is administered through the manufacturer and/or the local authorized dealer and not MicrofilmWorld.com. Extended service contracts sold by MicrofilmWorld.com for new or refurbished equipment are not transferable and are valid only for the original purchaser, equipment and installation location.

Cancellations during production of built upon order equipment, before shipment is made are subject to a 25% restocking charge. If purchased by credit card, a 3% charge-back fee will be deducted from any valid MicrofilmWorld.com approved return. Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper.

No C.O.D. shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid by MicrofilmWorld.com. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not credit the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping. We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If equipment arrives damaged, note that damage on the shipping invoice and notify the carrier immediately. Save the original box and packing material the unit arrived in and notify MicrofilmWorld.com. immediately to arrange for freight carrier inspection, carrier insurance claim and a possible pick up of damaged equipment.

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